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We aim to ship your products the same day that you ordered. However, due to various potential factors, please give up to 48 hours from your order being received for shipping to take place. Orders are processed Monday - Friday, no later than 2.00pm (AEST). Any orders received outside these times will be shipped the following business day. If your order contains pre-order items, then your order will be held until those items are available for shipping.
Below are delivery times (once shipped) and costs:
$5 or FREE over $70*
2-5 business days**
1-3 business days**
7-14 business days
*FREE Delivery on orders over $70 is only for regular delivery, available to Australian customers. **Remote and rural locations may take slightly longer.
Tracking is included with the delivery confirmation email. Customers will be contacted if there are any delays in the dispatch of orders. Sunset Lane cannot be held responsible for late deliveries or loss and/or damage relating to deliveries.
International orders take 7-14 business days, but please take into account international customs and laws which can cause minor delays. As each country has different laws and taxes, we cannot take responsibility for any potential taxes or duty that are applied. Any customs or import duties are charged once the parcel reaches its destination country. These possible fees are not included in our ordering process and is the sole responsibility of the customer.